Refund & Returns Policy

At Cargo Go, we sell every shipping container honestly: we grade every unit consistently, photograph the exact container you’ll receive, run a 25-point inspection before dispatch, and coordinate door-to-door delivery carefully. If something goes wrong in those first 30 days after delivery, we’ll make it right — no runaround, no blame-shifting, no hidden fine print.

Our guarantee applies for 30 full calendar days from the date your container is delivered to your site. It covers every new, one-trip, and used cargo-worthy container we sell (as-is B-grade budget units have separate terms clearly stated on their listings).

What Is 100% Covered (Zero Cost To You)

If any of the following happen within the 30-day window, we will repair the issue on site, replace your container with a matching or upgraded unit, or issue a full refund your choice, with no hidden fees and no delivery/return costs charged to you:

1. Watertight failure
   If your container leaks rainwater through the roof, walls, or door seals within 30 days (and the leak is not caused by damage you cause after delivery), we fix it, replace it, or refund you. This applies to all grades except as-is B-grade units explicitly sold as non-watertight scrap/budget units. We never sell a container labelled wind and watertight if it doesn’t hold up to the first rain.
2. Misrepresented grade or condition
   If the container delivered is materially different from the listing photos and grade you paid for e.g. a B-grade unit delivered when you ordered one-trip, major unadvertised structural dents, rotted floor sections not disclosed in the listing, or broken door locks we didn’t note we swap it for the correct unit at no cost or issue a 100% refund including original delivery fees.
3. Structural defects missed during inspection
   If our inspection team misses a structural fault (bent corner posts, seized locking rods, cracked welds, soft/rotted plywood floors, perished factory door seals) that stops the container from working as intended, we cover repair, replacement, or full refund.
4. Damage during transit or placement
   If our truck driver or crane/hiab team dents, scrapes, or damages the container during loading, transport, or on-site placement, we repair the damage, replace the unit, or refund the cost of repairs. We photograph every unit immediately before it leaves the depot, so there is never ambiguity about where damage occurred.
5. Incorrect order delivery
   If we deliver the wrong size, wrong grade, or a unit missing the custom modifications you ordered, we pick up the incorrect unit and deliver your correct order at no charge, plus take 10% off your invoice for the hassle.
6. Modification defects
   Any in-house modification we complete (personnel doors, windows, insulation, electrical fitouts, paintwork) is covered by our 12-month workmanship warranty. If a modification fault appears within the first 30 days, we will attend site and fix it at our cost.

Change of Mind Returns (30-Day Eligibility)

If you change your mind about your container for any reason within 30 days of delivery, we accept returns on standard (unmodified) new, one-trip, and cargo-worthy used containers on fair terms:

• The container must be in identical condition to delivery day: no holes drilled, no welding/cutting, no paint applied, no structural alterations, no chemical residue or floor damage from stored goods, and no third-party damage.
• You cover the cost of return transport (tilt-tray or hiab pickup from your site back to our nearest depot, quoted upfront before we schedule pickup no surprise truck fees).
• A 15% restocking fee applies to cover depot handling, re-inspection, and re-listing of the returned unit.
• Original delivery fees are non-refundable for change-of-mind returns, as these costs are paid directly to our independent transport partners once delivery is completed.

Free pre-dispatch cancellation: If you cancel your order before your container leaves our depot, you receive a 100% refund with zero fees or penalties, no questions asked.

Custom order deposits: For bespoke modified containers (site offices, tiny home shells, custom workshops, refrigerated builds), your 50% deposit is fully refundable for the first 48 hours after payment. Once our workshop begins cutting, fabricating, or sourcing materials for your custom build, deposits are non-refundable, as labour and materials are committed to your order. Finished custom units are not eligible for change-of-mind returns but remain fully covered by our structural and workmanship guarantees.

What Is Not Covered (Transparent Exclusions)

Our guarantee does not apply to:

• Damage caused after delivery: dents from your machinery or vehicles, holes drilled during your own modification work, vandalism, storm/fire/flood damage, rust from the container sitting in standing water on your site, broken locks from forced entry attempts, or damage from third-party movers you hire to reposition the unit.
• Leaks or damage caused by modifications, cutting, welding, or painting you perform on the container after delivery.
• B-grade “as-is” units, which are sold at budget/scrap prices with full disclosure of their condition and no watertight guarantee, no returns, and no warranty (these are clearly labelled on their listings, with photos of every fault).
• Delivery failures caused by incorrect site information you provide: e.g. gates narrower than 3m, soft boggy ground the truck cannot safely access, low overhead power lines or tree branches you did not disclose, or locked access on delivery day. If a truck cannot complete delivery due to undisclosed site issues, a standard callout fee will apply and we will re-quote delivery for the appropriate vehicle or once site access is prepared.
• Minor cosmetic marks, surface rust spots, or small handling dents consistent with the grade of container you purchased (these are normal for used containers and visible in our listing photos our guarantee covers functional defects, not trivial cosmetic imperfections that do not impact security, structure, or weatherproofing).
• Containers you move or reposition from the original delivery site yourself, or have a third party relocate after delivery.

How To File A Claim (No Hoops, No Paperwork Traps)

We make guarantee claims simple:

1. Within 30 days of delivery, email infomail@cargogoau.com with your order number, clear photos or short videos of the issue, and a quick description of the problem.
2. Our support team will respond within 1 business day we never ask for unnecessary forms or formal documentation.
3. For leak, damage, or misgrade claims, we may send a local technician to inspect on site, or resolve the claim directly from your photos if the issue is clear.
4. We will finalise your chosen resolution (repair, replacement, or refund) within 7 business days of confirming the claim, no forced store credit ever.

Pro tip: Be present for delivery and do a quick walkaround with the driver before signing the delivery receipt. Note any obvious visible damage on the slip before signing this speeds up claim processing. We will still honour valid claims for issues hidden from immediate view (e.g. slow roof leaks, hidden floor rot) even if they are not noted at delivery.

Refund Processing

Once a refund is approved, we process it back to your original payment method within 3–5 business days and send an email confirmation. Please allow your bank or card provider an additional 2–5 business days to reflect the funds in your account, as processing speeds vary between institutions.

Your Mandatory Consumer Rights

Nothing in this policy limits or excludes your non-waivable rights under the Australian Consumer Law, including your right to a repair, replacement, or refund for a major product failure, and compensation for any other reasonably foreseeable loss or damage. Our 30-day guarantee is an extra benefit on top of your legal consumer rights, not a replacement for them.

Our Promise

We sell shipping containers because we believe they’re the toughest, most flexible, most affordable storage and build solution on the market. If the unit you receive isn’t what you paid for, or doesn’t do what it’s supposed to do, we won’t leave you stuck with it.

Why this policy is built for your shipping container niche:

1. It converts better: Clear, specific guarantees reduce the #1 purchase objection for high-ticket container buys (“what if it leaks / is not as advertised?”) and lifts conversion by addressing the exact fears container buyers have, without generic fluff.
2. It’s financially realistic: Freight, handling, and modification costs are protected so you never take a loss on change-of-mind returns or buyer-caused damage, while still feeling generous to customers.
3. It reduces disputes: Exclusions are written transparently (not buried in fine print) so customers know exactly what is and isn’t covered before they buy, cutting post-delivery arguments.
4. It’s SEO-aligned: Naturally integrates high-intent keywords customers search for: shipping container refund, shipping container return policy, watertight container guarantee, damaged shipping container delivery, container return shipping costs, shipping container warranty, cargo go guarantee.
5. It’s legally compliant with Australian Consumer Law requirements, including mandatory guarantee language.

Pair this policy with a short trust badge on your product and checkout pages: 30-DAY WATERTIGHT GUARANTEE If it leaks, we fix or replace it free. This is one of the highest-impact trust signals you can add for container buyers.